Training that keeps up with the release cycle.
Medical device and health software training has a specific failure mode. The product ships an update, the training does not, and the gap grows until someone rebuilds the whole thing.
Why does medtech training fall behind the product?
Because the training is produced as a finished artefact while the product is on a continuous release cycle. Screens change, workflows change, and the content quietly stops being true.
This was the core problem on the Roche Diabetes Care Mission Train programme. Training for rapidly evolving HCP-facing software was going out of date faster than the agency model could keep up with.
What does a maintainable medtech training model look like?
A component library and a defined route from product change to published update. Julia Mattey built this in Articulate Rise with AI-generated video for the media layer, catalogued in Cornerstone, so a release maps to a specific place in the content rather than triggering a full rebuild.
Across the 18 month programme it reduced external agency costs by 40% and reached 100,000 people worldwide.
How do you train HCPs rather than internal staff?
Healthcare professionals have almost no time and very low tolerance for content that wastes it. The design has to be short, accurate and structured so they can find the specific thing they need rather than complete a course.
Work in this sector.
Training for rapidly evolving HCP-facing software was going out of date faster than the agency model could keep up with. Julia Mattey designed a global blueprint and production process in Articulate Rise, catalogued in Cornerstone.
Read the case study →Complex medical presentation content under tight timelines, with scientific accuracy and brand compliance to hold. Julia Mattey restructured it into reusable master decks across more than 20 pharmaceutical products.
Read the case study →Thirty videos covering Kajabi end to end, from website creation through to marketing automation, sequenced for a non-technical audience.
Read the case study →Common questions.
Does Julia Mattey have medical technology experience?
Yes. The Roche Diabetes Care and mySugr Mission Train programme covered training for HCP-facing software across global affiliates, running 18 months and reducing external agency costs by 40%.
How do you stop device training going stale?
By making the deliverable the production process rather than the courses. Reusable templates and a defined update route mean a product release no longer requires a new external brief, which is what removes both the delay and the recurring cost.
How this usually starts.
Tell me what is not working.
If your training is expensive to maintain, slow to update, or not landing with the people it is for, I can usually tell you fairly quickly whether that is a content problem, a platform problem or a process problem.